Frequently Asked Questions About Our Cleaning Services

Answers to the questions we hear most from homeowners and businesses across Oakville, Mississauga, Burlington, Milton, and Etobicoke. Smart Clean has been cleaning since 2001. If you can't find your answer here, call or text us at (416) 300-4518

Choosing a Cleaning Company in Oakville

  • The best house cleaning service in Oakville is the one that fits your home, your schedule, and your standards for trust, and the clearest signs are insurance, a consistent team, and honest pricing. Smart Clean is a family-owned Oakville cleaning company, trading since 2001, that is bonded, insured, and WSIB covered, sends the same team every visit, and gives a free estimate before you commit. Compare any company, including us, on those points and read the Google reviews.

    • Bonded, insured, and WSIB covered

    • Same team every visit, scheduled in-house by the owners

    • Free estimate, with your quote confirmed before we arrive

  • A reliable cleaning company is bonded and insured, sends the same team each visit, quotes you before any work starts, and has a track record you can check. Smart Clean has cleaned homes and businesses across Oakville and the West GTA since 2001, with staff who are trained, vetted, and experienced.

    • Ask for proof of insurance and bonding, and check WSIB coverage

    • Read recent Google reviews, not just testimonials on the company's own site

    • Ask who does the scheduling and whether you get the same team each time

  • Before hiring a cleaning company, ask whether they're bonded and insured, who will be in your home, how they price, and what happens if you're unhappy. At Smart Clean the answers are yes, the same trained and vetted team every visit, a free estimate confirmed before we arrive, and a free return visit if you contact us within 24 hours.

    • Insured and bonded? Ours is both, and our team is WSIB covered

    • Who comes? The same team every recurring visit

    • If something is missed? Contact us within 24 hours and we come back at no charge

Pricing and Estimates

  • A regular clean covers the essentials in every room you use daily. Counters, appliance exteriors, floors, bathrooms, and living areas are all covered on every visit.

    • Kitchen, bathrooms, bedrooms, and living areas all included

    • Trash removal and a light switch and door handle wipe-down included

    • See the full room-by-room list on our Residential Cleaning page (link → Residential page)

  • A deep clean covers everything a regular clean does, plus the detail areas a routine visit skips. It suits seasonal cleaning, getting ready for guests, move-in or move-out, and homes that need extra attention.

    • Deep cleans add grout, baseboards, window sills, and inside the microwave

    • Recommended before your first regular visit, or seasonally

    • Interior windows and appliance interiors can be added to either

  • Yes, a one-time house cleaning is available with no ongoing commitment. It suits a single event, a visit from family, or trying us out before you decide.

    • Covers a full, professional clean in one visit

    • Starts at $180 per visit

    • You can move to a recurring schedule afterward if you'd like

  • Yes, we clean homes before you move in, after you move out, and after renovations or construction. These are one-time services, quoted on the size and condition of the property.

    • Move-in and move-out cleaning is popular for rental turnovers and getting a property ready to list

    • Post-construction cleaning clears fine dust and debris

    • The details are on our Residential Cleaning page (link → Residential page)

  • Yes. Our cleaning team can bring professional cleaning products and tools if requested. We can also use your preferred supplies upon request. If we provide the supplies, an additional charge may apply.

    • Using your own supplies is a more hygienic option, since products are used only in your home

    • It also lets you choose your preferred products

    • Just let us know your preference when booking, for both homes and businesses

    • Washroom restocking for businesses is covered under Commercial Cleaning below

  • We don't clean exterior windows, do heavy lifting or move furniture, handle biohazard or hoarding-level cleanup, or carry out mold remediation. If you're unsure whether something is covered, ask us when you request your estimate.

    • Not included: exterior windows

    • Not included: heavy lifting or furniture moving

    • Not included: biohazard or hoarding-level cleanup, and mold remediation

  • Yes, optional add-ons are available with any service. They include inside refrigerators, blinds, door frames, behind and under furniture, upholstered chairs, inside windows, and disinfecting high-touch areas.

    • Tell us which extras you'd like when you request your estimate

    • They're included in your quote, so the price is confirmed upfront

    • Deep cleans already include several of these

  • Yes, our services are pet-friendly when you let us know in advance. We plan the visit around your pets.

    • Mention your pets when you book

    • Tell us if any pets need to be kept in a particular room

    • We'll confirm anything we need before your first clean

  • No, you don't need to tidy first, and we can work around everyday items. Clearing smaller items and knick-knacks from surfaces does help us do a more thorough job.

    • Not required: we work around everyday items

    • Helpful: clearing small items and knick-knacks from counters and shelves

    • Tell us if there's anywhere you'd like us to avoid

  • Smart Clean's house cleaning in Oakville starts at $180 per visit for a one-time clean and $140 per visit for ongoing weekly, bi-weekly or monthly service. Pricing depends on your home's size, current condition, and how often you book, and we give you a free estimate before every clean, so there are no surprises.

    • Estimates factor in square footage, add-ons, and cleaning frequency

    • Recurring clients pay less per visit than one-time cleans

    • Your quote is confirmed before we arrive and won't change afterward

  • Smart Clean's commercial cleaning in Oakville and the West GTA starts from $110 plus HST, and each quote is based on your premises. Floor area, how often you need us, and the type of space all affect the price.

    • A free site visit comes first

    • A written quote can follow as soon as the same day

    • Billing is monthly by invoice

  • Yes, our estimates are free. Where possible, we walk through your home or workplace in person, at no charge, so the quote is based on the space itself.

    • No obligation to book

    • Your quote is confirmed before any work begins

    • Most requests get a reply within one business day

  • No, there's no contract for residential cleaning, and our commercial terms are flexible with no lock-in. If you'd prefer a contract agreement, we can always provide one, and the price will be lower.

    • Residential cleaning: no contract required, and you can change or stop your schedule

    • Commercial cleaning: flexible with no lock-in

    • Prefer a contract? Ask us, and your rate will be lower, for homes and businesses

    • Commercial billing is monthly by invoice either way

  • We accept cash, e-transfer, credit card, and cheque.

    • Commercial clients are billed monthly by invoice

    • Your payment details are agreed when you book

    • Ask us if you'd prefer a particular method

  • No, tipping isn't expected, but it's always appreciated. If you'd like to thank your team, a tip is welcome.

    • Never required or expected

    • Cash or e-transfer both work

    • Your team will be grateful

Services and What's Included

  • Weekly, bi-weekly, and monthly are all common, and the right schedule depends on your household. Most homes do well with bi-weekly, and you can change your schedule later.

    • Busy households or families with young kids often prefer weekly

    • Bi-weekly suits most homes

    • Monthly works for smaller households or as a supplement to your own cleaning

  • We can often schedule as early as tomorrow, depending on availability. Call or text us and we'll tell you the next opening.

    • Same-week bookings are often possible

    • Commercial clients: a site visit comes first, then we set a start date

    • Holiday periods book up fast, so earlier is better

  • You can cancel for free with at least 2 working days' notice. Our office is closed on weekends, so messages sent then aren't seen until Monday.

    • Notice is counted in working days (Monday to Friday)

    • If your clean is early in the week, let us know before the weekend

    • Emergencies are handled case by case, so call us and we'll do what we can

    Late cancellations may incur a fee.

  • Yes, office cleaning can happen entirely outside your working hours. That means before you open, after you close, or on weekends.

    • Your team never has to work around the cleaners

    • Evenings and weekends are both available

    • Access is arranged in advance with keys, fobs, or alarm codes

  • Most businesses choose weekly or multiple visits per week, depending on size and activity. Smaller or quieter offices sometimes choose bi-weekly or monthly.

    • Busy offices and practices often choose multiple visits per week

    • Smaller offices often choose weekly, bi-weekly, or monthly

    • We'll recommend a schedule at your site visit

Scheduling and Policies

Your Team and Trust

  • Yes, we assign the same team to your home or workplace for every recurring visit. They get to know your space, and you never have to explain it twice.

    • Consistency means less explaining what you need each time

    • Your team learns your space's specific quirks and preferences

    • Same-team service applies to homes and businesses

  • We send a replacement so your clean still goes ahead. We also let you know in advance when we can.

    • Applies to homes and businesses

    • Scheduling is handled in-house, not through a call centre

    • You always have a direct line to the owners

  • Yes, every Smart Clean cleaner is both bonded and insured, and our team is WSIB covered. Our staff are also trained, vetted, and experienced, and insurance and bonding are two separate protections that we carry both of.

    • Insurance covers any accidental damage during a clean

    • Bonding protects you against theft or dishonesty

    • Staff are trained, vetted, and experienced

  • No, you don't need to be home during your clean. Many clients leave entry instructions, a key, or an alarm code.

    • We're bonded and insured for exactly this reason

    • We secure the home when we leave

    • We're happy to check in before and after if you'd like updates

  • We arrange access with you before the first clean, and we hold your keys and fobs and store them safely. You deal directly with the owners, not a call centre.

    • Access details are agreed with you in advance

    • Applies to homes and businesses

    • Only your assigned team is given access

  • Not unless you tell them. Our vehicles are unmarked, and our team wears no uniformed advertising.

    • No branded vehicles outside your home

    • No logos visible on arrival

    • Discretion is part of how we work

  • Smart Clean is a family-owned cleaning company in Oakville, founded by Dalia in 2001 and still run by her day to day. Our team of around 25 cleaners works within our own in-house scheduling.

    • Trading since 2001

    • Family-run, with the owners handling scheduling directly

    • No call centre between you and us

  • Contact us within 24 hours and we'll come back and put it right at no charge. We want every clean to meet your standards.

    • Call or text 416-300-4518, or email us

    • Tell us what you'd like re-done

    • The return visit is free

  • We clean offices, medical and dental practices, retail spaces, real estate offices, salons and studios, fitness studios and gyms, construction company offices, warehouses, and multi-tenant buildings. Our longest commercial relationship goes back around 20 years.

    • Professional and real estate offices

    • Medical, dental, retail, and salons

    • Gyms, construction offices, warehouses, and multi-tenant buildings

  • Commercial cleaning services cover the regular upkeep of your premises: floors, workstations, kitchens, washrooms, waste removal, and restocking consumables. Tasks are agreed with you after a site visit.

    • Scope varies by premises type, such as an office, a practice, or a retail unit

    • The full lists are on our Commercial Cleaning page (link → Commercial page)

    • Post-construction and deep cleans are available as separate services

  • Commercial cleaning is the broad service, and janitorial services are the routine maintenance within it. That means daily floor care, waste removal, and restocking.

    • Janitorial work is ongoing and scheduled

    • Commercial cleaning can also include one-off work, such as post-construction or deep cleans

    • Most clients combine both under one contract

  • Yes, we're fully insured, bonded, and WSIB covered, and our staff are trained, vetted, and experienced. Certificates of insurance are available on request.

    • Insurance covers damage during a clean

    • Bonding protects against theft or dishonesty

    • WSIB coverage applies to our team

  • Yes. Our cleaning team can bring professional cleaning products and tools if requested. We can also use your preferred supplies upon request. If we provide supplies, an additional charge may apply.

    • Washroom consumables such as paper and soap can be restocked on request

    • Tell us your preference at your site visit

    • Restocking is agreed as part of your quote

Commercial Cleaning

Areas We Serve and Getting a Quote

  • We're based in Oakville and serve Mississauga, Burlington, Milton, and Etobicoke. Each city has its own page with more detail.

    • Oakville (home base), Mississauga, Burlington

    • Milton and Etobicoke

    • Residential and commercial cleaning in every city

  • Our main service area is Oakville, Mississauga, Burlington, Milton, and Etobicoke, and we sometimes make exceptions for nearby addresses. Get in touch and we'll tell you whether we can cover yours.

    • Call or text 416-300-4518

    • Send your address with your request

    • Exceptions depend on our schedule and your location

  • Fill in the form, call or text 416-300-4518, or email smartcleanltd@gmail.com. We typically respond within one business day.

    • The form takes a minute

    • Phone and text are answered Monday to Friday, 9am to 5pm

    • Your estimate is free, and we walk through your space in person where possible

Still Have a Question?

Call or text us at (416)300-4518, Monday to Friday, 9am to 5pm, or request your free estimate. We typically respond within one business day.

Request a free estimate