General Information

 

 Q: What areas do you serve?

We provide our professional cleaning services throughout the Greater Toronto Area (GTA), including Etobicoke, Mississauga, Oakville, Milton, and Burlington. If you're located in or near these areas, we're ready to make your home or office spotless.

 

 Q:  How do I schedule a cleaning service?

Scheduling a cleaning service with us is easy! You can contact us by phone at (416) 300-4518, email us at smartcleanltd@gmail.com, or fill out our online booking form. We'll arrange a free estimate and customize our services to meet your needs.

 

 Q:  What are your business hours?

Our office hours are Monday through Friday from 9 am to 5 pm. Our service hours are usually Monday through Friday from 7:30 am to 6 pm. However, we can arrange for services in the evening or on weekends upon request.

 

Q: Are your cleaning professionals trained and experienced?

Absolutely! Our team has over 20 years of experience in providing high-quality residential and commercial cleaning services. All staff members are thoroughly trained to meet our strict standards for excellence.

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 Services and Scheduling

 

 Q: What is included in your standard cleaning service?

Our standard cleaning service includes:

• Dusting all surfaces

• Vacuuming carpets and rugs

• Mopping hard floors

• Cleaning and sanitizing bathrooms and kitchens

• Emptying trash bins

• General tidying of living areas

We can also customize our services to focus on areas that are most important to you.

 

 Q: Can I book a one-time deep cleaning?

Yes, we offer one-time deep cleaning services perfect for special occasions, seasonal cleaning, or when you just need a thorough cleaning of your home or office. Our team will ensure every nook and cranny is spotless.

 

 Q: Do you offer eco-friendly or green cleaning options?

Yes, we offer eco-friendly cleaning services upon request. We use environmentally friendly products that are safe for your family, pets, and the planet. Please let us know if you prefer green cleaning solutions when scheduling your service.

 

 Q: How do you handle special requests or specific cleaning instructions?

We are happy to accommodate special requests or follow specific instructions to meet your unique cleaning needs. Please let us know your preferences when scheduling your service, and we'll ensure our team is informed.

 

 Q: Do you offer any discounts or promotions?

We offer competitive rates and occasionally have special promotions for new clients, referrals, or bundled services. Please contact us to learn about any current offers or to discuss how we can provide the best value for your cleaning needs.

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 Policies and Procedures

 

 Q: Does regular service require signing a contract or an agreement?

We do not require our customers to sign a contract, but we do ask that you sign an agreement. This agreement is a short list of our safety rules, and by signing it, you agree to these rules so we can provide our services safely and effectively. We understand that circumstances can change, and if you need to cancel the service altogether, we won't hold it against you and hope to have you back as a client in the future.

 

Q: Can my cleaning appointment be canceled without any fees?

Yes, you may cancel your appointment without any extra charge if you notify us at least 48 hours (excluding weekends) before the scheduled cleaning. If a cleaning is not canceled at least 48 hours prior, a late cancellation charge will apply (excluding emergency situations). This policy exists because our workers depend on their scheduled hours, and rescheduling on short notice may not be possible.

 

 Q: What if the cleaning provided is not to my satisfaction?

Our work is guaranteed. If your home or office is not cleaned to your satisfaction, please contact our office within 24 hours, and we will send someone to address the issue at no extra charge.

 

Q: How do you ensure the security of my home or office?

We take security very seriously. All our staff are fully vetted, bonded, and insured. If you provide us with keys or access codes, they are kept secure and confidential. We follow strict protocols to protect your property and privacy.

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 Equipment and Supplies

 

 Q: Do you use your own supplies and equipment?

• Regular Services: We prefer that you provide your own supplies and equipment. This allows you to choose products you feel comfortable using in your home or office. However, we can provide our own supplies and equipment for an additional charge per visit to cover the cost of materials.

• Post-Construction, Move-In/Move-Out, and One-Time Deep Cleaning: We typically supply all necessary equipment and supplies to make the process easier for you during these busy times.

• Office Cleaning: We generally prefer clients to provide their own equipment and supplies. If you prefer, we can provide them for an additional charge.

 

 Q:  Do you offer pet-friendly cleaning services?

Yes, we are a pet-friendly cleaning company. If you own a pet, we may require your presence for the first cleaning so our workers can become acquainted with them. Please inform us about your pets when scheduling the service.​

 

 Payment and Insurance

 

 Q: What types of payment can be used to pay for your services?

We accept cash, e-transfer, or cheque and can provide an invoice upon request.

 

 Q: Are your workers fully bonded and insured?

Yes, our company is fully bonded and insured, and all our workers are covered by the Workplace Safety and Insurance Board (WSIB).

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 Access and Security

 

 Q: If I am not there during service, can I provide your company with a key?

Absolutely! Many of our clients provide us with a key or access code. This allows us to perform cleaning services when you are unable to be present. We understand that life is busy, and this option enables you to return to a clean home or office without any inconvenience.

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 Additional Services

 

 Q: Do you offer interior painting services?

Yes, as the newest addition to our comprehensive services, Smart Clean Ltd. now offers professional interior painting. Our painters have over 20 years of experience and share our commitment to providing dependable, high-quality services at reasonable rates.