FAQ
Some of the most frequently asked questions are addressed below. If you have any further detailed inquiries regarding our services, please do not hesitate to contact us, we will be more than happy to answer any of your questions.
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Q: What are your business hours?
Our office hours are Monday through Friday from 9 am to 5 pm. Our service hours are usually Monday through Friday from 7:30 am to 6 pm. We do however make exceptions and can arrange for services in the evening or on the weekend.
Q: Does regular service require signing a contract or an agreement?
We do not hold our customers to a contract but we do ask that they sign an agreement. The agreement is simply a shortlist of a few of our safety rules and by signing it you agree to those rules for our service to be provided. We understand that life happens and if for whatever reason you end up needing to cancel the service all together we won’t hold it against you and we will hope to one day have you back as a client.
Q: Are your workers fully bonded and insured?
Yes, our company has WSIB and is fully bonded and insured.
Q: If I am not there during service can I provide your company with a key?
Yes, the majority of our clients provide us with a key/code. This allows us access during times when they are unable be present. We understand that life is busy and have this option available so our clients can simply return to a clean home.
Q: What types of payment can be used to pay for your services?
We accept cash, e-transfer, or cheque and can provide an invoice when requested.
Q: What if the cleaning provided is not to my satisfaction?
Our work is guaranteed. If your home is not cleaned to your satisfaction please contact our office within 24 hours and we will send someone to fix it with no extra charge.
Q: Can my cleaning appointment be canceled without any fees?
Yes, your appointment may be canceled at least 48 hours (excluding weekends) before the scheduled cleaning without any extra charge. If cleaning is not canceled at least 48 hours prior then a late cancelation charge will apply (excluding emergency situations). The reason for late cancelation charges is because our workers depend on their hours and other work may not be possible to reschedule on such short notice.
Q: Do you use your own supplies and equipment?
For regular services we like our customers to choose their own supplies and equipment simply because it gives them the choice of what type of products they would like and feel comfortable using in their homes. We can provide our own supplies and equipment for an extra charge per visit to cover the cost of the materials.
When it comes to post-construction, move-in or move-out cleaning we do usually supply our own equipment and supplies simply because it tends to make it easier for the client who is usually very busy during that time.
For one-time or office cleaning we also prefer our clients to choose their own equipment and supplies. If the client prefers, however, we can provide our own supplies and equipment for an extra charge per visit to cover the cost of the materials.
Q: If I own a pet, do I need to make any preparations for the cleaning service to be provided?
Depending on the size and type of the pet we may require your presence for the first cleaning so that our workers may become acquainted with the pet.